A new cloud-based enterprise offering

Tuesday, 11 September 2012 18:30 administrator
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Infinite brings a new cloud-based enterprise for today’s dynamic environment.

 

Bangalore. Infinite Computer Solutions (India) Limited, a global provider of application management, infrastructure management, product engineering and mobility & messaging products and solutions, has launched a new cloud based offering ‘iTaaS’.

Infinite Tech-Support as a Service (iTaaS) is a comprehensive cloud based offering that automates, standardises, transforms and consolidates enterprise IT infrastructure management and operations across the global enterprise in line with ITIL (Information Technology Infrastructure Library) standards. iTaaS caters towards the changes that have occurred in enterprises due to consumerisation of IT and the rise in trend of Bring Your Own Device (BYOD) in companies.

On the launch of iTaaS, Doug Fallon, Senior Vice President & Business Head, Infrastructure Management Services, Infinite Computer Solutions (India) Limited said: “iTaaS will enable optimisation in service delivery processes while closely managing key components of client’s IT portfolio and allow lower operating costs.”

iTaaS ensures round the clock, global support across the enterprise and virtual locations. CIOs are expected to run their IT functions as lean supply chains. As such internal help desks are mostly viewed as operating overhead. Outsourcing this function using iTaaS ensures pay for usage and not headcount.

With the changing macroeconomic conditions, employees share resources and are expected to do a whole lot more now. Thus employees have moved away from working from one location, one device to multiple locations and different devices. iTaaS, keeping this in mind, supports multiple channels including voice, text, web and chat, and is designed very user friendly.